In Pakistan, the Benazir Income Support Program (BISP) has been a crucial lifeline for those in need of financial assistance. However, there have been instances where eligible individuals faced issues with their registration or payments. To address these concerns, BISP has introduced a helpline number that allows beneficiaries to register their complaints and seek resolutions. In this article, we will delve into the details of this new initiative and how it can benefit you.
Background of BISP
The Benazir Income Support Program is a government initiative designed to provide financial aid to the most vulnerable segments of society. It aims to alleviate poverty and promote economic stability among low-income households. Millions of families across Pakistan depend on BISP for their basic needs.
BISP Registration Resumption
For those already registered in the BISP program but not receiving their financial support, the registration process has been resumed. This is a significant development for those who have faced challenges in receiving their benefits. The resumption of the registration process aims to ensure that eligible individuals do not miss out on the financial support they deserve.
The BISP Helpline Number
The good news for BISP beneficiaries is the introduction of a dedicated helpline number. This helpline serves as a vital communication channel between the program’s administrators and the beneficiaries. Whether you need to register a complaint, seek information, or check your eligibility, the helpline is there to assist you.
How to Register a Complaint
If you encounter any issues related to your registration or payments, you can now easily register your complaint through the BISP helpline. This process is straightforward and designed to ensure that your concerns are addressed promptly. The helpline is equipped to handle various types of complaints effectively.
Benefits of the Helpline
The introduction of the helpline number brings several benefits to BISP beneficiaries. It provides direct access to the program’s support team, eliminating the need for time-consuming visits to the offices. Additionally, the helpline ensures that your concerns are addressed in a timely manner, reducing the inconvenience of delayed or unresolved issues.
Easy Problem Resolution
The BISP helpline is your go-to solution for resolving any problems related to your registration or benefits. The team behind the helpline is well-trained and dedicated to ensuring that your complaints are resolved satisfactorily. This means that you can count on a swift and efficient solution to your issues.
Ensuring Eligibility
One of the essential services provided through the helpline is helping you check your eligibility for BISP. By calling the helpline, you can receive guidance and information on your current status. This service ensures that you remain informed about your eligibility and can continue to receive the support you need.
Common Complaints
Several common complaints can be addressed through the BISP helpline. These include issues with registration, delayed payments, and concerns about eligibility criteria. The program administrators are committed to resolving these issues and ensuring that deserving individuals receive the support they require.
Conclusion
The introduction of the BISP helpline number is a significant step forward in making the program more accessible and responsive to the needs of its beneficiaries. With the ability to register complaints, check eligibility, and receive prompt assistance, BISP beneficiaries can look forward to a smoother and more efficient experience.
FAQs
FAQ 1: How do I register a complaint through the BISP Helpline?
Registering a complaint through the BISP Helpline is as simple as making a phone call. Dial the helpline number and follow the instructions provided by the customer support team to register your complaint.
FAQ 2: Can I check my eligibility for BISP online?
Yes, you can check your eligibility for BISP by calling the helpline. The support team will guide you through the process of checking your eligibility.
FAQ 3: What are the benefits of the BISP Helpline?
The BISP Helpline provides quick and efficient solutions to your registration and payment-related issues. It eliminates the need for in-person visits and ensures timely problem resolution.
FAQ 4: What types of complaints can be registered?
You can register complaints related to registration issues, delayed payments, and concerns about eligibility criteria through the BISP Helpline.
FAQ 5: How can I ensure my eligibility for BISP?
Calling the BISP Helpline is the easiest way to ensure your eligibility. The support team will provide you with information and guidance regarding your eligibility status.
| Ms Shazia Marri | DESIGNATIONS | Intercom | Telephone No. | Email Address |
| Ms. Shazia Marri | Federal Minister | 9246313 | ||
| Yusuf Khan | SECRETARY | 102 | 9246318 | secretary@bisp.gov.pk |
| Dr.Muhammad Tahir Noor | ADDITIONAL SECRETARY | 125 | 9246367 | addl.secretary@bisp.gov.pk |
| Organizational Management | ||||
| MR. HAMMAD KHAN MARRI | DIRECTOR GENERAL (Organization Management) (CURRENT CHARGE) | 344 | 9246376 | dg.hr@bisp.gov.pk |
| RAJA JAVED IQBAL | DIRECTOR (Admin (HQ)) | 117 | 9246322 | dir.admin@bisp.gov.pk |
| HAIDER MURTAZA | DIRECTOR (Admin – Field) | 230 | 9246385 | dir.fa@bisp.gov.pk |
| TANVIR KIYANI | DIRECTOR (HRD) | 248 | 9246392 | dir.training@bisp.gov.pk |
| MASROOR HUSSAIN | DIRECTOR (Legal) (CURRENT CHARGE) | 253 | 9246309 | dir.legal@bisp.gov.pk |
| BASEERAT MEMRAIZ | DIRECTOR (HQ & Establishment) | 119 | 9246325 | dirhr.hqestab@bisp.gov.pk |
| AKHTAR SAEED | DIRECTOR (HR – Field) | 171 | 9246310 | dir.regions@bisp.gov.pk |
| Cash Transfers | ||||
| MR. NOOR REHMAN | DIRECTOR GENERAL (Cash Transfers) (LOOK-AFTER CHARGE) | 105 | 9246320 | noor.rehman@bisp.gov.pk |
| SHAHID ALI | DIRECTOR (Policy/Coordination) | 225 | 9246004 | dir.ct@bisp.gov.pk |
| MUHAMMAD KHALIFA | DIRECTOR (Field Operations) | 220 | 9246352 | |
| VIJAY KUMAR | DIRECTOR (Enrollment & Grievances Redressal) | 168 | 9246422 | dir.bs@bisp.gov.pk |
| Complementary Initiatives | ||||
| TARIQ MEHMOOD | DIRECTOR GENERAL (Complementary Initiatives) | 120 | 9246379 | dg.ci@bisp.gov.pk |
| ABDUL MAJEED CHOHAN | DIRECTOR (Waseelas) | 301 | dir.ci3@bisp.gov.pk | |
| WIQAR AHMED | DIRECTOR (Complementary Services) | 211 | 9246302 | wiqar.ahmad@bisp.gov.pk |
| Conditional Cash Transfers /NSER | ||||
| MR. NAVEED AKBAR | DIRECTOR GENERAL (CCT / NSER) (CURRENT CHARGE) | 106 | 9246382 | dg.cct@bisp.gov.pk |
| BASEERAT MEMRAIZ | DIRECTOR (NSER) (ADDITIONAL CHARGE) | 119 | 9246325 | dirhr.hqestab@bisp.gov.pk |
| Finance & Accounts | ||||
| WASEEM AHMED | DIRECTOR GENERAL (Finance & Accounts) | 115 | 9246300 | dg.finance@bisp.gov.pk |
| HAFIZ ABDUL RAUF | DIRECTOR (F&A -Policy) | 168 | 9246305 | dir.policy@bisp.gov.pk |
| CH. MUHAMMAD IQBAL | DIRECTOR (Finance & Accounts) | 176 | 9246308 | |
| MUHAMMAD LUQMAN | DIRECTOR (Financial Assurance) | 114 | ||
| FAHAD IMRAN SABIR | DIRECTOR (External Audit) (CURRENT CHARGE) | 316 | ||
| Internal Audit | ||||
| USMAN AZAM SHEHZAD | DIRECTOR GENERAL (Internal Audit) | 156 | 9246353 | dg.intaudit@bisp.gov.pk |
| MUHAMMAD IMRAN MUKHTAR | DIRECTOR (Internal Audit – I) | 218 | dir.ia2@bisp.gov.pk | |
| Technology Wing | ||||
| MEER ANWAR | DIRECTOR GENERAL (Technology) | 109 | 9246112 | dg.technology@bisp.gov.pk |
| HAMID ALI KHAN | DIRECTOR (Information Security) | 118 | ||
| Zonal HQ | ||||
| SAIEED RAMZAN | DIRECTOR GENERAL (Zonal HQ) | 319 | 9246416 | dg.zones@bisp.gov.pk |
| Media & Communication Outreach | ||||
| Zulfiqar Ali Shaikh | Director General (Media & Communication Outreach) | 9210709 | dg.mco@bisp.gov.pk Twitter: @zulfishaikhpk Facebook: @ZulfiqarShaikh110 | |
| Saqib Mumtaz | Director (Media & Communication Outreach) | 9210709 | dir.mco@bisp.gov.pk | |
| – | ||||
| HAZOOR BUX MEHAR | DIRECTOR (Board Coordination) (ADDITIONAL CHARGE) | 134 | 9246311 | ir.boardcoord@bisp.gov.pk |
| HAZOOR BUX MAHAR | DIRECTOR (Evidence, M&E & Risk Management) | 134 | 9246311 | dir.me@bisp.gov.pk |
| FARWA ABBAS | DIRECTOR (International Cooperation & Coordination) (CURRENT CHARGE) | 260 | ||
| SHAHID ALI | DIRECTOR (Procurement) (ADDITIONAL CHARGE) | 113 | 9246420 |
| Name | Designation | Contact | Address | Email Address |
| Mr. Bilal Majeed | Director General (Punjab) | 042-35219118 | 48-L Model Town (Extension), Lahore | dg.punjab@bisp.gov.pk |
| Mr. Sagheer Ahmad Mirani | Director (HQs) Punjab | 042-35219178 | 48-L Model Town (Extension), Lahore | divdir.lhr@bisp.gov.pk |
| Mr. Sagheer Ahmad Mirani | Divisional Director Lahore | 042-35219179 | 48-L Model Town (Extension), Lahore | divdir.lhr@bisp.gov.pk |
| Mr. Amin Ahmad | Divisional Director Bahawalpur | 062-2882560 | House No. 7/B, Umar Shaheed Road, Model Town A, Ahmadpur Road, Bahawalpur | divdir.bwp@bisp.gov.pk |
| Mr. Zafar Kamal | Divisional Director Sahiwal | 040-4221414 | House No.561/1, Police Line Road, Sahiwal | divdir.swl@bisp.gov.pk |
| Mr. Muqaddas Tanveer Cheema (Add. Charge) | Divisional Director Sargodha | 048-3210079 | House No.178, Chatha Town, Sharif Garden Road, Near Qenchi Moar, Sargodha | divdir.sgd@bisp.gov.pk |
| Mr. Zaffar Kamal (Add. Charge) | Divisional Director DG Khan | 064-2461412 | House No.439 Near Imam Bargah, Shah Sikandar Road, Dera Ghazi Khan | divdir.dgk@bisp.gov.pk | |
| Mr.Mirza Muhammad Nawaz | Division Director Rawalpindi | 051-9281132 | House No 805, St No 1, Chaklala Scheme- III, Rawalpindi | divdir.rwp@bisp.gov.pk | |
| Mr. Muqaddas Tanveer Cheema | Division Director Gujranwala | 055-9330672 | Street No.1, Mian Zia ul Haq Road, Civil Lines, Gujranwala. | divdir.gwa@bisp.gov.pk | |
| Mr. Muqarrab Mukhtar | Division Director Faisalabad | 041-2421309 | P-695,Batala Coliny near Rabia Trust Hospital, Faislabad | divdir.fsd@bisp.gov.pk | |
| Mr. Zafar Kamal (Add. Charge) | Divisional Director Multan | 061-9330600, 061-6774200 | 230 – Tughlaq Town, Near Bus Stand, Multan | divdir.mlt@bisp.gov.pk | |
Regional Offices in Balochistan
| Engr. Muhammad Awaz Baloch | Acting Director General | 081-2870156/7 | House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta. | dg.baluchistan@bisp.gov.pk |
| Mr. Manzoor Ahmed | Director HQ | 081-2870156/7 | House No. 450/175 B,Haji Sardar Muhammad Tahir Street, Jinnah Town Quetta. | dirhq.bal@bisp.gov.pk |
| Engr. Muhammad Awaz Baloch | Divisional Director Quetta | 081-2444433 | Arbab Karam Khan Road Opposite Killi Sheikhan School, Quetta. | divdir.qta@bisp.gov.pk |
| Engr. Muhammad Awaz Baloch | Add. Charge Divisional Director Rakshan | 0847-510822 | Divisional Office, Sacretariate Road near DC Offic, District Kharan. | divdir.rkn@bisp.gov.pk |
| Mr. Muhammad Yousuf Ali Rodeni | Divisional Director Kalat | 0853-610264 | Near Afzal Petroleum Awandan Road Aslam Colony, Tehsil Uthal District Lasbela | divdir.kzd@bisp.gov.pk |
| Mr. Ghulam Shah | Divisional Director Makran | 0852-414064 | Commissionery Road, Near Park Hotel, District Kech | divdir.mkn@bisp.gov.pk |
| Mr. Zahoor Ahmed Marri | Divisional Director Sibi | 0833-500195/6 | Silachi Marhi, Sohbat Sarai Road, District Sibi. | divdir.sbi@bisp.gov.pk |
| Mr. Muhammad khan Khosa | Divisional Director Naseeraad | 0838-710085 | BISP Divisional Office, Near Civil Hospital Ward No. 4, Dera Murad Jamalai, District Naseerabad. | divdir.nsd@bisp.gov.pk |
| Mr. Syed Waheed Ullah Shah | Divisional Director Zhob | 0824-411066 | House No. 1993, Garden Town Levis Line, District Loralai. | divdir.zhb@bisp.gov.pk |
Regional Offices in Khyber-Pakhtoonkhwa/FATA
| Mr.Irfan Aman Yusufzai | Director General KPK/FATA | 091-9331791 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar. | dg.kp@bisp.gov.pk |
| Mr.Rasheed Noor | Director HQ | 091-5815421 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | dirhq.kp@bisp.gov.pk |
| Mr.Zia Ur Rehman | Dy Director (Operations) | 091-5817775 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | ddi.kp@bisp.gov.pk |
| Mr.Hassan Afridi | Dy Director (WeT) | 091-5816007 | House # D-12, Sector D-1, Phase-1, opposite tatara park, Hayatabad, Peshawar | ddst.kp@bisp.gov.pk |
BISP Helpline Number
| Mr. Jan Bahadar | Divisional Director, Peshawar | 091-9331649 | H #,06,Rehman lane, Opposite NADRA Mega Center, Tehkal Payan jamrud Road Peshawar | divdir.psh@bisp.gov.pk |
| Mr. Sher Daraz | Divisional Director Bannu | 0928-633204 | House No.282/A, Phase 1, Bannu township. | divdir.bu@bisp.gov.pk |
| Mr.Nawab Gul | Divisional Director Malakand | 0932-411028 | Oppossite GPO, Markaz Abad, Batkhela, District Malakand | divdir.mkd@bisp.gov.pk |
| Mr.Farooq Sultan | Divisional Director Kohat | 0922-513113 | House No. 93, Phase-2B2, Near Masjid Muhammad KDA, Kohat | divdir.kt@bisp.gov.pk |
| Ms.Saima Bibi | Divisional Director Hazara | 0992-341260 | H#57, Street # 17, PMA Kakul Road Shahzaman Colony, Abbottabad. | divdir.abt@bisp.gov.pk |
| Mr.Muzaffar Ali Barki | Divisional Director DI Khan | 0966-732634 | Kokab Colony Opposite Kanz College, West Circular Road, DI Khan | divdir.dikhan@bisp.gov.pk |
| Mr.Abdul Jalil Khan | Divisional Director Mardan | 0937-840075 | Oppossite GPO, Markaz Abad, Batkhela, District Malakand | divdir.mkd@bisp.gov.pk |
Regional Office in AJK BISP Helpline Number
| Mr.Raja Kaleem ullah Khan | Regional Director (AJ&K) | 05822-924111 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | rdir.ajk@bisp.gov.pk |
| Mr.Raja Ghazanfar Ali | Dy. Director, (HQ) AJ&K | 05822-924111 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | |
| Mr. Saeed Ahmed Shwl | Divisional Dy. Director, Muzaffarabad | 05822-924132 | Near Bilal Masjid, Lower Chatter Muzaffarabad AJ&K. | dd.muzaffarabad@bisp.gov.pk |
| Mr.Raja Muhammad Ayaz Khan | Divisional Dy. Director, Mirpur | 05827-924111 | House No. 80 Sector F-2 Near Gulzare- e-Habib Mosque Mirpur AJK. | ddir.mrp@bisp.gov.pk |
| Ms.Sanam Nazir Khan | Divisional Dy. Director(Current Charge), Poonch | 05824-920033 | Near UBL Bank Road Rawalakot AJK. | ddir.rkt@bisp.gov.pk |
Regional Office in Gilgit Baltistan
| Engr. Mumtaz Hussain | Regional Director GB | 05811-920980 Off. 05811- 920983- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit.. | rdir.gb@bisp.gov.pk | |
| Mr.Bilal Hussain | Dy Director HQ | 05811-922681 Off. 05811- 920983- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit. | dd.admingb@bisp.gov.pk | |
| Dr. Ali Murad Khan | Dy Director Gilgit | 05811-920984 Off. 05811- 920985- Fax | BISP Regional Directorate Opposite GB Assembly Jutial Gilgit. | ddir.glt@bisp.gov.pk | |
| Mr.Wazir Israr Haider | Dy Director Skardu | 05811-920117 Off. 05811- 920116- Fax | Muhib Road Near Aga Hadi Chowk Skardu. | ddir.skd@bisp.gov.pk | |
Regional Offices in Sindh
| Dr Samar Raza Talpur | Zonal Director General Sindh | 021-99333067-57 | Central Zonal Office, House No B- 39, Block-11, Gulshan-e–Iqbal, Near Audit and Accounts Complex, NIPA Karachi | dg.sindh@bisp.gov.pk |
| Shafquat Ali | Coordination Officer | 021-99333067-57 | Central Zonal Office, House No B- 39, Block-11, Gulshan-e-Iqbal, Near Audit and Accounts Complex, NIPA Karachi | shafqat.ali@bisp.gov.pk |
| Mr.Riaz Ahmed Soomro | Zonal Director North , Sukkur / Larkana | 071-9310033 071- 9310884(Fax) 0300-3132549 | Bungalow # 64 Yousef Masjed near Punjab College Shikarpur road Sukkur | divdir.skr@bisp.gov.pk |
| Mr.Jameel Ahmed Shaikh | Zonal Director South, Nawabshah / Mirpurkhas / Hyderabad | 0244-9370360, 0244- 9370360(Fax) | House no 53-54, Sarfaraz Shah Colony near Excise and Taxation Office Nawabshah Shaheed Benazirabad | divdir.sbd@bisp.gov.pk |